Everyone is quick to point out the benefits of Business VoIP Solutions, but what happens after you choose your service and prepare for the install? Where is the support for transitioning to the new system and creating an install schedule that doesn’t cause hiccups or disrupt daily operations? If you are working with the wrong team, or no team at all, integrating new Business VoIP Solutions can be a bumpy ride. When you say “yes” to VoIP, adopt a few strategies for a headache-free migration.
Establish a system of redundancy
One of the goals of VoIP is to reduce redundancy, yet one of the ways to ensure a successful transition is to establish a system of redundancy and ensure the vendor with which you work does the same. While you and your team won’t be doing the same tasks over and over to maintain the integrity of the system or critical VoIP data, the vendor must. Ensure the vendor you work with has a solid backup system. The reality is, you are working with a network, and it is prone to hiccups, if you are not prepared to handle them, you will encounter more issues than expected.
Request documented procedures and services
Prior to scheduling your install, talk to the vendor about the procedures, service resolution measures, and services to expect. If you have an IT team, make sure each member fully understands the process, the system, and the support to expect on a daily basis. Is it as thorough as you expected? It is necessary to understand the scope of the services and the responsibility of the provider, versus the responsibility of you and your business. You need to know which services are at your disposal, the lengths to which the provider will go to provide you with service, and when and where the services can be expected. What are the limits?
Ask about certifications and experience in the field
Before you hand over your system to any VoIP operation, ask about the credentials. Prior to agreeing to anything, you must know who is on your team and what company is backing you up. Ask to see certifications and inquire about each team member’s experience in the field.
Don’t commit to a full overhaul
It is easy to be swept up in the benefits and sales talk of the system and its provider, but consider what is in it for you and what is in it for them. Is the company with which you are working available only to sell you a new infrastructure overhaul and all its equipment, or are you working with a team of experts that is in it for the long haul? Look for a provider that will integrate your current system and make suggestions for a successful and affordable transition.
Don’t go at it alone
Making the change to VoIP is a big decision for you and your company, and you should not do it alone. The system is complex, it involves various security measures, and you will encounter obstacles that are not easily solved on intuition alone. You need to work with a dedicated team, such as PRO OnCall, to ensure the transition is smooth, secure, and cost-effective.
When you work with a dedicated team, it doesn’t abandon you once the system is installed. Your company needs to work with a team of professionals that addresses all of the above concerns, is committed to the investment of the network, now and in the future, and is financially stable to support you down the line.
Ask the team at PRO OnCall how they prepare you for success by making the transition to VoIP effortless.