Proper communication in a business means much more than the ability to ask your boss a question and get a quick response. The ability to connect clearly and consistently with employees, vendors and customers alike, is a vital part of every company.
Recently service provider 8×8, Inc. released a white paper that examined the importance of a proper business communication solution.
"Your business phone service is a critical link between you and your customers, prospects and fellow employees, which makes choosing the right system crucial to your success," the paper said. "Customers who contact your business expect their call to be handled professionally and efficiently, and their experience is crucial in establishing a good first impression they'll have of your business."
It went on to say that small businesses that are using phone equipment and services designed for residential use are at a disadvantage as they are sending an undesirable signal to existing and potential customers. Instead, organizations should look into VoIP solutions that offer a number of different productivity tools. Cheaper call costs, IP trunking, conference capabilities and mobile compatibility are just a few of the features businesses will have access to.
Every business can benefit from upgrading their communication systems. A VoIP or unified communication solution can connect a company like never before. By partnering with an IT consulting firm that specializes in these systems, any organization can find a helping hand while searching for the right solution and during the implementation process.
From our offices in Dayton, Columbus, Cincinnati and Cleveland, PRO OnCall is your single-source technology consulting service, offering managed IT support, unified communications solutions and on-call IT support.