PRO OnCall is a full service solution company focused on Cloud Computing, IT services, hosted and premise based business phone systems with thousands of satisfied customers. PRO OnCall is a privately held company headquartered in Cincinnati with branch offices in Columbus, Cleveland, and Dayton. You can find more information about our company at www.prooncall.com
We are seeking an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user computing issues.
Our Network Engineers are responsible for maintaining customer uptime and improving their computing experiences through remote monitoring, maintenance and problem identification and resolution activities, as well as providing exceptional customer service. Canidates must have a strong motivation to learn new technologies and solve challenging technical problems. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.
Job duties include utilizing our managed services solutions to deliver remote and onsite user support services and update service request information, answer technical support calls, assign ticket severity, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are desired.