man struggling with telephone

Guide: 6 ways a VoIP phone system can improve customer service

VoIP phone systems are becoming increasingly important for businesses. According to market research, the size of the VoIP market will be $136.76 billion by 2020. This growth has largely been driven by businesses' desire to offer better service to their customers and better working conditions for their employees
woman using VoIP phone

The 6 best VoIP features for growing SMBs

Many businesses are turning to VoIP for an enhanced telecommunications experience. VoIP improves user experience for both customers and employees. It also provides better call analytics and redundancy to boost productivity. Consider these six ways VoIP could streamline your business.
Unified Communications

Getting the biggest productivity boost out of your unified communications

Excerpt (300 char) Earlier this year, we wrote about how enhanced productivity is one of four core benefits unified communications (UC). In this article, we’ll dig a bit further into the topic. Let’s look at five ways unified communications gives you significant productivity bang for your collaborative buck.
Virtual server or local server? Picture of a local server.

A virtual server, or a local one: Which is best for your SMB?

Many companies are now tapping into the power of virtual servers for lots of different benefits that they can provide. See if virtualization is right for you.

5 ways to make the most of remote access

Remote access allows you to use your computer to look at data on another machine or network. With the growing popularity of working remotely, remote access is more important than ever. Here are some tips for how to best take advantage of this great technology.

5 biggest SMB IT network mistakes

SMBs often make IT network mistakes because they don't have professionals who know how to install and manage their networks properly. Read about these five common mistakes to determine whether you can improve your business's network security or you need to hire a consultant for help.
Proactive IT Support

What does "proactive IT support" really mean?

Reactive IT support can lead to expensive fixes, staff burn-out, security vulnerabilities and a lack of time for strategic planning. Learn how proactive IT support empowers your company and helps you get more out of your existing IT resources and future deployments.
Strategic IT Support

Does your business have strategic IT support?

The best managed IT service providers offer strategic services to small business clients. You’re getting strategic IT support if your provider uses benchmarks and KPIs to track success, is flexible and agile, and provides a detailed plan for each project or improvement.
Man typing coordinates on screen

PRO Oncall: Your designated managed services provider

Whether your IT department is understaffed or overworked, a managed services provider (MSP) can help. PRO OnCall is an MSP with the skills to develop tech services and ease the burdens of your IT department. With us, you get every tech amenity you need–delivered and supported by our highly qualified IT experts.
Unified Communications

When email just isn't enough anymore

Compared to the limited capabilities of email alone, a unified communications system can improve your organization's productivity by integrating communication and process software, facilitating virtual collaboration, and allowing for better remote communication.