Columbus-based Capital Prosthetic & Orthotic Center prides itself on delivering quality care from seven offices in Ohio and Tennessee. When their main corporate office outgrew its phone system, they turned to PRO OnCall for help with two caveats: they wanted to reuse as much equipment as possible and position themselves for a transition to VoIP in the future. The Center also took advantage of PRO OnCall’s small office network analysis services to see how they could improve their IT environment.
The network analysis revealed outdated servers and operating systems that lacked the horsepower to run today’s advanced applications. Even with constant patching, the Center endured frequent server crashes that disrupted operations and caused support costs to skyrocket. With inadequate voicemail, conferencing and presence capabilities, the phone system was bogging down communications. Over the years, the IT environment had become unstable to the point of disrupting patient relations and creating a pain point in the budget.
PRO OnCall implemented HP servers running updated business software to increase IT performance, expandability and availability. Remote users can now access the servers and applications. PRO OnCall’s IT network configuration enabled centralized control and simplified maintenance, which drastically cut the Center’s IT support costs. PRO OnCall also integrated a Toshiba CIX100 at the Center’s main office and complementary systems at other offices, providing access to much-needed features like 8-party conferencing with amplification, voicemail, call recording and web-based administration.
Like many businesses, Capital Prosthetic & Orthotic Center’s technology environment evolved incrementally and was unable to support modern applications. As a result of PRO OnCall’s improvements, the Center now enjoys a stable technology environment that can support heavier demands. Although the Center purchased 15 digital phones, it was able to reuse many of its existing handsets. With their new CIX phone systems, the Center has an upgrade path to a VoIP transition in the future. By subscribing to PRO OnCall’s IT Partnership support service, the Center has single point-of-contact access to specialists who can respond quickly to any network problem. Now the Center can serve patients without worrying about the day-to-day reliability of technology or escalating IT support costs.
OUR DATA IS OUR BUSINESS
Cuni, Rust & Strenk (CRS) provide a streamlined approach to actuarial consulting with extensive pension and retiree medical plan experience. The firm was experiencing limited functionality and suboptimal productivity due to constraints on their technology. To enhance their employees’ productivity and protect their valuable client data, they needed to update their IT infrastructure.
Since its founding in 1988, CRS has grown into a multi-million dollar operation that requires reliable IT support from a professional organization.
BRINGING TECHNOLOGY TO TODAY’S STANDARDS
Cuni, Rust & Strenk routinely utilize a proprietary software application to assist with complex actuarial calculations. Their infrastructure did not meet this software’s requirements. CRS hired PRO OnCall to perform a small office network analysis to develop a technology roadmap to meet the demands of the business. After thoroughly assessing the technology situation at CRS, PRO OnCall developed and presented a solution that met CRS’s productivity and quality standards while accommodating their budget. PRO OnCall also addressed CRS’s need for ongoing technology support with the IT Partnership program.
MATCHING TECHNOLOGY TO BUSINESS NEEDS
CRS is heavily reliant on data, so PRO OnCall recommended a three-part plan to secure and stabilize the network. Data stability, backup redundancy and security were among the top priorities. PRO OnCall migrated user data to a redundant server platform, increasing stability and security of valuable client data.
PRO OnCall was able to automate daily and weekly data backups to provide a second layer of data redundancy and security. Firewall technology, high-level corporate antivirus software, and business-wide email spam filtration were deployed to further stabilize and secure the network. Finally, the ongoing support program provides a final layer of continuous security and performance monitoring.
Through careful planning and execution, PRO OnCall enabled Cuni, Rust & Strenk to accomplish their objectives and realize multiple benefits, including:
- Improved functionality
- Decreased downtime
- Compliance with data protection standards
- Scalability for future growth
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