Did you know that over 42 percent of US employees work from home now? As this trend towards remote working gathers pace, companies face many challenges. But here’s one that stands out: how do you keep the workplace connected without compromising security or efficiency? The answer is VoIP or Voice over Internet Protocol.
Whether you’re entirely new to VoIP or you’re looking for a new provider, here’s how it operates and why it’s such a vital tool for remote work.
How VoIP works
Voice over Internet Protocol allows you to make telephone calls through an internet connection. Two computers “talk” to each other following special rules, or “protocols,” to transmit the data from one device to the other. Here are three protocols you should know.
- Transmission Control Protocol (TCP) breaks the message into smaller components and transmits it to the receiving machine. It’s the basis for all communication across the internet.
- Session Initiation Protocol (SIP) is more advanced and is used in most VoIP solutions. It works by controlling the transmission of voice, messaging, and video transmissions through the internet and the cloud. So think of it as a multimedia solution.
- H.323 Protocol (H.323) is a little older than SIP, based on older security standards. But it is still in use. It’s based on telephony, though, rather than the internet, so it’s not as suitable for remote work.
An experienced IT services provider can help you decide which modeling is best for you.
Why you need VoIP for remote work
So that’s how VoIP works, but why do you need it for remote work? Well, it comes down to cost-efficiency and productivity.
- You can save up to 90 percent on your bills with VoIP.
- There’s no need to purchase or install hardware.
- Since it’s easy and quick to set up voice and video calls, your employees can work together more efficiently.
How to choose the right VoIP provider for remote working
To get the most from your VoIP system, you must ensure it’s compatible with your unique remote work needs. Here are some tips for finding the right provider for your business.
- Always shop around for the best pricing plan, and be sure to ask your provider how their fee structure works. For example, if you make lots of international calls, look for a plan where international calls are included.
- Opt for a hosted VoIP system, which means a third-party service provider manages it. Your provider handles the technical maintenance, leaving you free to focus on your work without worrying about tech troubleshooting.
- Before you sign a service-level agreement (SLA), make sure your chosen provider offers the level of tech and day-to-day support you need.
- Check your provider understands your unique business needs and can offer a customized plan to suit your objectives.
- Ensure your provider has adequate security protocols in place to protect your data while it’s transmitted or stored in the cloud.
Improve your remote working capabilities
VoIP is about more than just phone calls. It allows you to streamline your communications network and facilitate remote work across your business. To learn more about VoIP and how it can transform your company’s remote working capabilities, contact us today.