The global telecommunications market is currently valued at over $ 1.7 trillion. The telecom industry grows year after year as the demand for modern communications solutions such as wireless mobile and internet-based systems soars. Undoubtedly, telecommunication forms modern enterprises by powering e-commerce solutions, work collaborations, and digital marketing strategies.
Businesses have several options for enterprise telecom solutions. Depending on your users or audience, you can have voice services, instant messaging, email, live chat, or even social media. Many companies go for a custom, unified telecom infrastructure to meet all their unique communications needs.
Here’s a list of essential aspects to consider when implementing a telecom system:
1. Telecommunication hardware and software
Telecommunication technology has evolved drastically since the early days of landline telephony to today’s smartphones and 5G connectivity. Nowadays, smart devices, the internet, and wireless networks have taken over the traditional landlines and desk phones. But that has only complicated the selection of telecom hardware and supporting software for many businesses.
There are thousands of uniquely branded enterprise telecom solutions, from hosted PBX systems, VoIP phones, integrated email and messaging apps to virtual call centers. The trick to finding the right combination of solutions is understanding what your business needs. The initial investment and running costs also play a role in decision-making, especially when considering scalability and flexibility.
2. User privacy and data security
Digital communications systems are highly susceptible to potentially devastating cyberattacks such as eavesdropping and man-in-the-middle attacks. According to various reports, cybercrimes targeting telecom systems are growing in frequency and sophistication. So, whichever devices or software you chose for the telecom infrastructure, you’ll need to install the necessary security measure to protect users and data transmissions.
Techniques such as end-to-end encryption, network security, and strict user authentication are common go-to solutions for securing telecom systems. A robust telecommunication security framework should protect users’ privacy, maintain data integrity, and minimize risks of data leakage and theft on transmission channels and end-user devices.
3. Administrative control
An enterprise telecom system is an integral asset for enabling various core business functions. It should have some administrative control measures to ensure all communication resources are utilized appropriately.
Every telecom infrastructure should have a hierarchical user tree with only a few privileged, high-ranking administrators. Admins put in place and enforce policies and essential procedures to ensure effective and transparent communications. Besides human admins, some high-end communication systems are also equipped with virtual AI moderators that sift through messages, multimedia, and call logs for signs of unethical usage such as cyberbullying and breach of terms.
4. Telecom service provider
Today, no enterprise telecom infrastructure is complete without a dedicated service provider. Many people assume that ‘telecom service provider’ is just a fancy way of saying ‘phone company’ — but there is much more to it than that.
Telecom providers offer a multitude of services, such as cloud infrastructures, internet and hosting services, VoIP, and unified communications. A good service provider will help you pick out and integrate suitable communication solutions for your business to meet its every requirement. A dependable carrier is the backbone of a robust telecom infrastructure.
There may be a lot more to consider when setting up a communications system in a business setting. Important factors, such as cost, customization, scalability, and coverage, also come into play. Try striking a balance between all the essential elements and remember to prioritize the most crucial aspects. Ideally, get a telecom service provider to help you identify your communications needs and match them with the most effective, reliable, and cost-efficient solutions.