Man clicking IT options.

7 Things Managed IT Service Providers Do for Your Business

Throughout your career how many jobs has your responsibility been only what you were hired to do? Chances are, not many of them. Sometimes it takes wearing multiple hats around the office to help get things done. But sometimes, those additional tasks can pull people away from focusing on more important projects.

Take your IT person for instance. They have an entire network to manage, updates and patches to complete, support requests to address, alerts to investigate, and the list goes on and on. Now think about this, the average employee wastes 22 minutes a day on IT-related issues. That means your IT guy is addressing those daily, for each person. Taking it further, that’s 91 hours of lost productivity each employee spends ever year on general IT issues.

Did you know that a managed IT service provider can help take your company’s everyday IT support needs off of your team’s plate so that they can focus on bigger picture items, like growing your business?

Here are seven things an MSP can take care of for you:

Help Desk Support

An MSP’s number one focus is to make sure that all of your everyday technology needs are taken care of. Whether an employee is having trouble with Microsoft 365, accessing the server, or a frozen computer, your MSP can handle it.  

Network Security

Keeping your sensitive information secure is imperative. If it’s not one of your top priorities, it should be. If your data is lost or stolen, it can be hard to get back to business as usual without any lasting impact. An MSP will help create a network security strategy that keeps your confidential information inside of your network and cyber criminals out of it.

Disaster Recovery

In the event that there’s a disaster, natural or man-made, it’s important to be prepared. Your MSP will help your company come up with a backup and recovery (BDR) plan that helps your business maintain compliance and get back on track after the setback, whatever it may be.   


It seems as if there’s a new way to digitally connect with people coming out every other day. With so many options to choose from, it can be hard to know what’s best for your organization. An MSP will help you determine what internal and external communications meet your business needs. They have experience in managing technologies like VoIP, Microsoft 365, and instant messaging solutions that will help boost collaboration and conversation in your company.


Your MSP helps you get set up with a server that best meets your business needs. Whether it’s something onsite, offsite, or in the cloud, your managed IT provider will have the expertise to help you decide what’s right for your company and to make it happen.  


If your company decides to implement new software or processes, an MSP can train your employees on how they work. This way, there’s minimal confusion and you can be confident that your team fully grasps the new solution. Take the cloud, for instance. “78% of executives said their teams lack the cloud skills required to achieve their five-year plans.” Your managed IT provider will help train your staff to ensure that everyone using the cloud understands it and can use it to your company’s advantage.

Monitoring for Threats

Cybercriminals and hackers are continuously coming up with new ways to gain access to sensitive business information. An MSP runs regular tests, updates operating systems/software, and constantly monitors your network to ensure your confidential data is safe.

Partnering with a Managed IT Provider

72% of SMB decision makers say that technology services help them significantly improve business outcomes and/or run the business better. A managed IT provider can help you determine the solutions that are best for your business.

If you’re interested in discovering how your business can benefit from partnering with an IT service provider, give us a call. We’d be happy to talk with you about how we can help your company thrive.